Return and Exchange Policy

Return and Exchange Policy

At The CSS Point, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a comprehensive return and exchange policy to make your shopping experience smooth and hassle-free.

Return Policy

1. Eligibility for Returns:
   • Books can be returned within 15 days from the date of delivery.
   • To be eligible for a return, the book must be unused, undamaged, and in the same condition as received. It should be in its original packaging.
2. Non-Returnable Items:
   • Gift cards
   • Books purchased during clearance or sale events
   • Digital downloads or e-books
3. Return Process:
   • To initiate a return, please get in touch with our customer service team at support@thecsspoint.com with your order number and reason for return.
   • Once your return request is approved, you will receive instructions on how to send the book back to us.
   • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged book received).
4. Refunds:
   • Once we receive your returned book, we will inspect it and notify you of the approval or rejection of your refund.
   • Approved refunds will be processed within 7 business days and credited back to your original method of payment.

Exchange Policy

1. Eligibility for Exchanges:
   • Books can be exchanged within 15 days from the date of delivery.
   • The book must be unused, undamaged, and in the same condition as received, with the original packaging intact.
2. Exchange Process:
   • To initiate an exchange, please get in touch with our customer service team at support@thecsspoint.com with your order number and the details of the book you wish to exchange.
   • Once your exchange request is approved, you will receive instructions to return the book to us.
   • Customers are responsible for shipping costs for sending the book back to us unless the exchange is due to an error on our part.
3. Receiving Your Exchange:
   • Upon receiving and inspecting the returned book, we will process the exchange and send the replacement book to you.
   • If the replacement book is of higher value than the original, you will need to pay the difference. If it is of lesser value, we will refund the difference.

Additional Information

• Damaged or Incorrect Books:
  • If you receive a damaged or incorrect book, please contact us immediately at support@thecsspoint.com with your order number and a photo of the damaged or incorrect book. We will arrange for a replacement or refund as quickly as possible.
• Contact Us:
  • For any questions or concerns regarding our return and exchange policy, please reach out to our customer service team at support@thecsspoint.com or call us at +92-(333) 604 2027.

Thank you for shopping with The CSS Point. We appreciate your business and are committed to providing you with the best possible service.